Welcome to Anthem, New York

We’re happy to have you. Here are some tips to help you get started with your new Anthem Blue Cross and Blue Shield HP plan.

Five easy steps to get your NY Anthem plan going

1. Check the mail for your ID card


Once you have your member ID card, remember to bring it to all your medical visits. If it’s been more than two weeks since you enrolled and you haven’t received it yet, give us a call at 800-300-8181 (TTY 711). MLTC members, call 855-661-0002 (TTY 711).

2. Create your online account


It’s quick and easy. You’ll need your member ID number, birthdate, and ZIP code. Once your account is set up, you can use it to view or print your digital ID card, change your primary care provider (PCP), manage prescriptions, and connect to live chat.


Create your account  

3. Visit your PCP


Your main doctor is called a primary care provider, or PCP. Your PCP is listed on your member ID card and in your online account. Call to make an appointment as soon as you can. All new Anthem members should see their PCP within 90 days of joining.


Change your PCP online  

4. Complete your Health Risk Screener


As a new member, you’ll fill out a Health Risk Screener (HRS). It’s a short questionnaire that helps us connect you to the care and doctors you need. You may even be eligible for extra programs and services based on your HRS.


Begin Health Risk Screener  

5. Learn about your benefits


We’re here to help you make the most of your benefits and receive the best possible care. Learn more about your Anthem plan —  visit our benefits page or refer to your member handbook.


Go to your benefits  

On-the-go health plan access


The Sydney Health mobile app makes it easy to find a doctor, access your ID card, and chat with a live representative.