Managing your condition in New York
Our care managers are here to help you live well.
NY Anthem’s Condition Care is all about you
Our Condition Care (CNDC) programs allow you to ask questions about your condition, get benefit information, and connect with local resources.
What programs are available for members?
We offer healthcare and support services for members with many health conditions.

How it works
Our CNDC care managers are registered nurses. When you join one of our CNDC programs, a care manager will:
- Making appointments.
- Getting to healthcare provider visits.
- Referring you to specialists in your health plan, if needed.
- Getting any medical equipment you may need.
Who can join?
New York Anthem Blue Cross and Blue Shield HP members with any of the health conditions listed above can participate in a CNDC program. Our CNDC care manager will talk with you about your health history, health goals, and work with you to find solutions so you can live well.
Care managers also offer tools for weight management and tobacco cessation (how to stop using tobacco such as quitting smoking).


How to join
Call us at 888-830-4300 (TTY 711), Monday through Friday from 8:30 a.m. to 5:30 p.m. Eastern time.
When you call, we’ll:
You can also email us at dmself-referral@anthem.com.
Please be aware that emails sent over the internet are usually safe, but there is some risk third parties may access (or get) these emails without you knowing. By sending your information in an email, you acknowledge (or understand) third parties may access these emails without you knowing.
You can choose to opt out (we’ll take you out of the program) of the program at any time. Please call us toll free at 888-830-4300 (TTY 711) from 8:30 a.m. to 5:30 p.m. local time Monday through Friday to opt out. You may also call this number to leave a private message for your CNDC care manager 24 hours a day.
Your rights and responsibilities
When you join a Condition Care program, you have certain rights and responsibilities. You have the right to:
- Programs and services we offer.
- Our staff and their qualifications (skills or education).
- Any contractual relationships (deals we have with other companies).
- Get help on how to use the complaint process.
- Know how much time Anthem has to respond to and resolve issues of quality and complaints.
- Give us feedback about the Condition Care program.
You also have a responsibility to:
Condition Care does not market products or services from outside companies to our members. CNDC does not own or profit from outside companies on the goods and services we offer.
For a written version of your CNDC rights and responsibilities or information on this website, please print this page or call Member Services.
Useful phone numbers
In an emergency, call 911.
Condition Care (CNDC)
Leave a private message for your CNDC care manager 24 hours a day.
Toll free: 888-830-4300 (TTY 711)
Monday through Friday
8:30 a.m. to 5:30 p.m. Eastern time
24/7 NurseLine
800-300-8181 (TTY 711)
Available 24 hours a day, seven days a week