Medicare: Complaints, Grievances and Appeals


What to Do if You Have a Complaint

Your satisfaction with Anthem and your health care plan matters to us. If you have an issue, we’ll work hard to resolve your complaint or grievance in a way that’s stress-free and easy for you.

Call Us for the Fastest Support

Giving us a call is usually your fastest road to resolution. Our experts are here to listen to your issue and offer advice or solutions.


Call us

Select a state for contact numbers in your area.

New York Plans and Numbers

New York Plan Names

Phone Number

Anthem MediBlue Access (PPO)


Anthem MediBlue Choice (HMO-POS)


Anthem MediBlue Core (HMO)


Anthem MediBlue Core Select (HMO)


Anthem MediBlue Dual Advantage (HMO D-SNP)


Anthem MediBlue Dual Advantage Select (HMO D-SNP)


Anthem MediBlue Dual Advantage Select (HMO D-SNP) - 2020 Plan


Anthem MediBlue Extra (HMO)


Anthem MediBlue Plus (HMO)


Anthem MediBlue Select (HMO)



You Can Also Mail or Fax a Written Complaint


If you would prefer to send a written complaint you can mail or fax it using the information below. Please include your preferred contact information so that we can reach out to you with additional questions if needed.

Mail It

Appeals and Grievances 

Mailstop: OH0102-B325 

4361 Irwin Simpson Rd 

Mason, OH 45040 

Send A Fax

1-888-456-1406 (Medical) 

1-888-456-1407 (Pharmacy) 



If you’d like an update on your issue or information on the aggregate number of grievances, appeals, and exceptions filed, please call the number for your plan and state listed above.


If you feel you have exhausted all your options with us, you can also submit feedback directly to Medicare.

Anthem Blue Cross and Blue Shield is a Medicare Advantage plan with a Medicare contract. Anthem Blue Cross and Blue Shield is a D-SNP plan with a Medicare contract and a contract with the state Medicaid program. Enrollment in Anthem Blue Cross and Blue Shield depends on contract renewal.