Medicare: Complaints, Grievances and Appeals
What to Do if You Have a Complaint
Your satisfaction with Anthem and your health care plan matters to us. If you have an issue, we’ll work hard to resolve your complaint or grievance in a way that’s stress-free and easy for you.
Call Us for the Fastest Support
Giving us a call is usually your fastest road to resolution. Our experts are here to listen to your issue and offer advice or solutions.
New York Plans and Numbers
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New York Plan Names |
Phone Number |
|---|---|
|
Anthem MediBlue Access (PPO) |
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|
Anthem MediBlue Choice (HMO-POS) |
|
|
Anthem MediBlue Core (HMO) |
|
|
Anthem MediBlue Core Select (HMO) |
|
|
Anthem MediBlue Dual Advantage (HMO D-SNP) |
|
|
Anthem MediBlue Dual Advantage Select (HMO D-SNP) |
|
|
Anthem MediBlue Dual Advantage Select (HMO D-SNP) - 2020 Plan |
|
|
Anthem MediBlue Extra (HMO) |
|
|
Anthem MediBlue Plus (HMO) |
|
|
Anthem MediBlue Select (HMO) |
Phone Number |
|
|---|---|
New York Plan Names |
|
|
Anthem MediBlue Access (PPO) |
|
|
Anthem MediBlue Choice (HMO-POS) |
|
|
Anthem MediBlue Core (HMO) |
|
|
Anthem MediBlue Core Select (HMO) |
|
|
Anthem MediBlue Dual Advantage (HMO D-SNP) |
|
|
Anthem MediBlue Dual Advantage Select (HMO D-SNP) |
|
|
Anthem MediBlue Dual Advantage Select (HMO D-SNP) - 2020 Plan |
|
|
Anthem MediBlue Extra (HMO) |
|
|
Anthem MediBlue Plus (HMO) |
|
|
Anthem MediBlue Select (HMO) |
|
You Can Also Mail or Fax a Written Complaint
If you would prefer to send a written complaint you can mail or fax it using the information below. Please include your preferred contact information so that we can reach out to you with additional questions if needed.
Appeals and Grievances
Mailstop: OH0102-B325
4361 Irwin Simpson Rd
Mason, OH 45040
1-888-458-1406 (Medical)
1-888-458-1407 (Pharmacy)
Appeals
If you’d like an update on your issue or information on the aggregate number of grievances, appeals, and exceptions filed, please call the number for your plan and state listed above.
If you feel you have exhausted all your options with us, you can also submit feedback directly to Medicare.
Anthem, a Medicare Advantage organization with a Medicare Contract, offers HMO, HMO D-SNP, and LPPO plans. Anthem HMO D-SNP plans additionally contract with state Medicaid programs. Anthem Blue Cross and Blue Shield Retiree Solutions, a Medicare Organization with a Medicare Contract in New York, offers LPPO plans. Anthem Blue Cross Retiree Solutions, a Medicare Organization with a Medicare Contract in New York, offers LPPO plans. Enrollment in Anthem Blue Cross and Blue Shield, Anthem Blue Cross and Blue Shield Retiree Solutions, and Anthem Blue Cross Retiree Solutions plans depend on contract renewal.