Contact Us

General Assistance

Have a general question? 


If you’re a member or healthcare professional, please call the number on your member ID card or Log In to start a Live Chat


Otherwise, please call 800-331-1476 (TTY: 711) Mon-Fri, 8 a.m. to 5 p.m. ET

Shopping Assistance

Need help shopping for a plan?


Find your plan type listed below for a number to reach a product expert. Already a member? Log In for a more personalized experience.


Individual & Family Plans (under age 65):

844-305-6963 (TTY/TDD: 711)


Medicare Advantage and Prescription Drug Plans:

855-731-1090 (TTY/TDD: 711)

Mon-Fri, 8 a.m. to 8 p.m. except Thanksgiving and Christmas


Employer Plan:

To learn more about which plans may be right for you, or to get a quote, send the following details to and we’ll connect you to a local New York Broker:
Organization’s name
ZIP code
Number of Employees
Phone number and/or Email address

Live Chat For Members

Log in to your member account to talk with a live representative.



Find answers to questions about benefits, claims, prescriptions, and more.

Medicare Supplement Plans


Anthem is no longer accepting Medicare Supplement (Medigap) plan applications for new members in New York. However, all current members will retain their existing Medicare Supplement Plans as long as they continue to pay their premiums.