Main Content

EPHC Provider Toolkit

We're here to support your work in the value-based care environment. Our EPHC Provider Toolkit is just one of the many tools available to you as a participant in our Enhanced Personal Health Care programs. To learn more about EPHC and the programs Anthem offers, see the EPHC Overview page.

Welcome to EPHC

These onboarding resources will jump start your journey into patient-centered care.

EPHC Resources

The information, resources, and tools that Anthem provides to you through the Enhanced Personal Health Care Program are intended for educational purposes only, and should not be interpreted as directing, requiring, or recommending any type of care or treatment decision.
Anthem cannot guarantee that the information provided is absolutely accurate, current or exhaustive since the field of health is constantly changing. The information, tools, and resources provided for your consideration are never a substitute for your professional judgment.
The information in the EPHC Provider Toolkit is compiled largely from publicly available sources and does not represent the opinions of Anthem or its personnel.
We do not advocate the use of any specific product or activity identified in this educational material. Trade names of commonly used medications and products are provided for ease of education but are not intended as particular endorsement.

A care plan is a detailed approach to patient care that is customized to a patient's needs, goals, and preferences. In order for care plans to be successful, the patient must be an engaged partner in the care planning process.

Care Coordination Workflow
Care Planning Workflow
Care Plan Playbook
Patient Care Plan Template
Care Management Programs at a Glance

Motivational Interviewing

Motivational Interviewing: A Brief Overview
Self-Assessment Questionnaire
Self-Assessment Scale

In order to have an effective population-based care delivery system, practices will need to access data and analyze their patient population to identify care opportunities and target audiences who may be at higher risk or who need additional support.

Health Care Equity

We've heard all our lives that, to be fair, you should treat everybody the same. The challenge is that not everyone is the same—and these differences can lead to critical disparities in not only how patients access health care, but their health outcomes, as well. features robust educational resources to help support you in addressing these disparities. You will find:

  • CME learning experiences about disparities, potential contributing factors and opportunities to enhance care
  • Real life stories about the unique challenges patients face
  • Tips and techniques for working with your diverse patient population to promote improvement in health outcomes

Accelerate your journey to becoming your patients’ trusted health care partner by visiting .

Cultural Competency and Member Engagement

Caring for Diverse Populations Toolkit

Readmission Reduction

Targeting readmissions will help identify opportunities to ensure patients are getting the right care, at the right time, and in the most cost effective/appropriate health care setting.

Reducing Readmissions Workflow Template
Transitional Care Protocol
Transitional Care Checklist
Transitional Care Plan Template
Transitional Care Agreement
Transitional Care Contact List
Patient Outreach/Post-Discharge Script
Barriers to Care Patient Self-Assessment
Resource Library Template

Providers can reduce the total cost of care by eliminating unnecessary or wasteful services and identifying the most cost-effective health care professional for a given service.

Evidence-Based Guidelines
Patient Options for Skipping the ER
Introduction to Blue Precision
Low Back Pain: An Evidence-Based Diagnostic and Treatment Algorithm and Resources for Primary Care